"Quick response, friendly, flexible, professional and accommodating"

Keeping our clients happy is what we are all about, here are a few of the things that have been said about us...

I would like to thank Alex and your team for the quick installation of our new computers. Kelly and David done an amazing job yesterday and today as they manage to resolve fast and accurately all the issues that came across.

S. Falconakis, Digital Marketing & eCommerce, PHYTOscience.

As the busy business owner of a consultancy firm, it is vital that I build a strong team of people round me that I can trust, both for myself and for recommendations to my clients, friends and my family.
Recently my son decided he needed a new computer.
You have no idea how relieved I was knowing I could simply hand his request straight over to you and that would be the end of my involvement.
He said you were “awesome” after your first conversation about what he was looking for and he was delighted with your recommendation for his budget – way more than he found online.
You set it all up for him and even popped round to get it working when he encounter difficulties. All I had to do was provide your phone number. He was delighted with his new toy.
Alex, you are right when you say you are not just good, you are really good and you have proven that to me once again. Thank you.

J. Quin, Director, MiWorld.

David visited and discussed my needs and advised the best support package for me – much more than we established I as getting elsewhere. Not only that but he did a little magic in terms of sorting out some random programmes which were slowing up the machine. And now my computer has a monthly health check (just like I advise my own clients to do with themselves) to make sure it is performing at its optimum level
The best however, was last week when I discovered that a CMS system which had previously worked fine – suddenly wouldn’t. Having identified it was my laptop and not an issue with the website – I remembered I had IT support – so called rg. Having told them the problem – and the one thing that had changed (I’d downloaded a windows update for Internet Explorer) they established and rectified the problem within 5 minutes.
All I can say is – you can’t beat having IT support from a company who builds a personal relationship with their clients – so you know who you are speaking to and because they know you and your business can trust them to fix problems rather than causing more because they simply don’t understand.
So thank you David – and the team at rg – you really are really good – and I will be delighted to reccommend you to anyone who is looking for their own IT Support team.

- A. Cameron, AC Holistic Therapies

Dear David I thought it was appropriate to write to you personally to thank you for your continued support and guidance SMW Facilities Limited PC requirements.
From issues of late, with our external broadband provider, router and server that disabled our e-mails service and would have been down for weeks; you temporary resolved the issue with hours to allow us to receive e-mails and then advised, supported and led SMW Facilities through the best options long term to ensure the aforementioned issues do not occur again.
I know we are not the easy of clients to support as we are on your door step and being non technically minded; call into your offices for the simplest of issues; however, you have support the questions and queries of the directors and managers with a professional yet personal touch that is second to none.
After receiving such a high standard of service and support for such a key area to any business I would have no hesitation in recommending your service to client’s, family and friends in the futute; thank you once again for your support.

- S. McRobb, Managing Director, SMW Services

BIG THANKS again to Kayleigh for Health Check visit yesterday - most impressed with her/service!

- A. Reid, Live Interview Consultant, SPEAKING LIVES

Just a quick note to say a big thank you to you and your team for the new laptop. The laptop is great (I wouldn’t expect anything less from rgcs...) and is a breath of fresh air compared to the previous ‘brick’. However what I was really impressed by was the effort that your team went to to make sure that the new laptop was working just right for me – in this regard, special mention to Kayleigh for her patience in the face of client ignorance.

- B. Jones, Furniture Medic

That’s my email up and running again..... thanks for the quick fix!

- J. Simpson, PPF Shipping

We had a problem last week that Kayleigh resolved for us.
We have a Records Management programme that we run in Edinburgh. The programme itself is great but the only problem we have is when anything goes wrong with it. We have to contact the States, this is fine but we can’t call them until 3pm. The issue I had last week was it was the end of the month and the end of the Financial year, without Total Recall I couldn't do any of our figures so this was a huge problem for us.
This happened with our previous It company and they refused to help based on the fact it wasn't them that installed it so I was a bit hesitant to call you guys. I shouldn't have been as Kayleigh was really helpful and got on to the problem straight away, even though she had never seen the system before, she got the info I required so I could send it away to be analysed. Once this was done the Total Recall people sent me back a list of instructions that was in another language as far as we were concerned but Kayleigh got straight on it and resolved the situation for us. If it wasn't for Kayleigh I can’t tell you the hassle it would have caused us, it really was that critical.
You guys were already doing a great job (everyone that has dealt with you from Flexistore has positive things to say) but last week took you to a new level.
I must admit the Directors were a little hesitant at the start as they didn’t want to leave our previous company but to say they are delighted with you guys is an understatement.
Thanks again for all your support.

- T. Wilson, Branch Manager, flexiSTORE Ltd

Dear Kayleigh, A big thank you from all @ PMS for all your hard work and help. Very much appreciated.
Kind regards

- Marion, PMSQA

I would like to take this opportunity to thank rgcs for coming out to the office twice to set up our support service. On their first visit they made sure that our backups were working properly and on their second visit they not only carried out a routine health check but also sorted out a problem we had with our scanner.
They were very professional at all times and everyone in the office commented on their friendly approach.
I will be sure to recommend rgcs to others.

- J. Clarke

I would like to thank Alex and David for the speedy and efficient help they provided.

- L. Wilson

Alex, I just wanted to write and say thank you for setting up my new company network. You and your team made the changeover effortless for a less than technically minded business consultant. In my business it is crucial for me to have working technology and the fact that you were able to turn this piece of work round in a couple of hours made it seamless for us and our clients. I have recommended you and your company before and will continue to do so in the future. Thank you once again Jane Quinn director

- J. Quinn

In addition to my business IT needs, really good computer services have been looking after my personal and my family’s IT needs for less than a year. I can say that my family is particularly happy with the way you have resolved both small and major issues they have encountered. On a business level, I am equally happy and satisfied that any IT challenges I have had have been dealt with promptly, politely, and efficiently by you and your team. Most importantly, your service has prevented disruption to my business. I would have no hesitation in recommending you to any of my business or personal contacts – and, in fact, I do.

- D. Grieve

We have worked with Alex at really good computer services for about 3 years and during that time Alex has come up trumps on many occasions when we have had any website hosting and technical issues. Alex's help was also invaluable when we moved offices and needed quick and efficient set up and support. We would thoroughly recommend Alex and his company to anyone seeking top notch IT support and service.

- J. Elsmore, Boxes and Bubbles

Alex and his company have provided Wildcat One Ltd with IT services now for over two years. The level of service is excellent and he and his team are very responsive to any call - even for the most minor problems. I am constantly away from the office and so the ability to run my business remotely is essential. RG Computer Services enables me to do this elegantly and efficiently. I have absolutely no hesitation in recommending Alex to other SME businesses.

- P. Tomlin

I have also worked with Alex as a colleague and business partner and in those roles as well as service provider I am grateful for the privilege of knowing him and working with him. I would have added Personable, Good Value, Creative and On Time as well if not restricted to just 3 attributes. A company that lives up to its name because it's leader and team all do.

- P. Hayes

The hard disk on my daughter's laptop crashed. I asked Alex if he could recover the files for her especially the photographs. Not only did he (or his company) do that but he restored the laptop to full working order and all for the original agreed fee. Good job!

- R. Colkett

Wildcat and Really Good Computer Services have worked together on a number of projects. I have always found RGCS to be professional, highly competent and responsive, and in addition they are good at finding novel, creative ways to tackle clients' problems. really good computer services also provide Wildcat with support for our own infrastructure, and at a very reasonable cost. Alex and his team don't speak "geek" - they can discuss issues with non-computer professionals in a no-nonsense non-techie way and help them to make decisions regarding the technology in their businesses. RG Computer Services - is Really Good!

- C. Cripps - Owner, Wildcat Solutions

This is just to let you know how reassuring it is to know that really good computer services are there at the end of the line any time I have a problem with my PC. The service rg-cs provide has always been very efficient and extremely professional and you always manage to resolve any technical glitches I experience, whether large or small. It is also very nice to (invariably) be on the receiving end of a calm and helpful voice whenever I have to phone. Thank you really good computer services for all your assistance so far. I would have no hesitation in recommending your services to others.

- H. Grieve

I would like to thank really good computer services for the great service they showed when my monitor packed-up and they kept on searching for the replacement components. They advised me well of the options. It was a small job and I appreciate the service. really good computer services saved me the cost of a new monitor, many thanks.

- O J. Margry, OJM Travel

This testimonial is by way of thanking really good computer services for your prompt response to my request for a new second monitor which was installed and working within 2 hours of my request. I am absolutely delighted with this and the prompt response of really good computer services was much appreciated and I would have no hesitation in recommending your services to friends or clients.

- A.Graham , Every Minute Counts

Thanks very much for providing Cockburns of Leith with a new backup system. I appreciate the time you spent meeting with me to determine our requirements and looking at our computer system. The quote you provided has given us a lot of flexible options at cost effective prices ( and in plain English too ) and demonstrates and excellent understanding of our business. You have saved me a lot of time and money, which I am always grateful for!

- M. Leitch, Cockburs of Leith

My wife and I are delighted with the way that you have managed to sort out the many problems we had including Trojan viruses. You have also offered us practical advice. We are also pleased that nothing seems too much trouble and you get things done in a very calm manner. We look forward to along future association and will have no hesitation in recommending you to others.

- D. Grieve, Financial Planning Consultant

Really Good Computer Services “does what it says on the tin”. They provide really, really good computer services. In fact, almost legendary! Alex and his team have helped me on a few occasions with a number of hardware and software issues. On each occasion they fixed it very quickly and efficiently. The service was excellent value for money and their communication throughout was…really good. I commend them on the really good service they provide and recommend them to you.

- G. McMeechan, Melrose Mortgage Solutions

“We asked really good computer services to provide off-site backup for our office PCs. They responded quickly visiting us on site 2 days later, assessing our system and then explaining how our data would be backed up and stored - in a simple language that even the least computer literate of us could understand. The cost implications were also illustrated clearly. really good computer services worked with us in a friendly, flexible and efficient manner and I am delighted to recommend them without hesitation”.

- M. Leitch, Cockburns of Leith

“Having your landlord go into liquidation just before Christmas is no joke. It was critical to our business that our staff could continue to access the server throughout the period of our relocation. We were fortunate to have really good computer services as our IT support company, keeping the IT systems was not a worry to us. We appreciate your speed of response, patience and good humour throughout the process”.

- C. Thomas, One Accounting

“I just wanted to write and thank you for the way you went about fixing the problem I had with my e-mails. I was very impressed by the calm approach both you and your colleague had to dealing with both my PC and me! I would have no hesitation in recommending you to business owners that require help in getting their computer systems up and running or networked”.

- J. Quinn, Miworld Consultancy Ltd

“Our server crashed at 5pm the day before an important investor meeting, our existing IT provider was unable to respond but on extremely short notice, rg computer support came in and got things up and running. They really made the difference”.

- P. Davidson, PulseWeb

“Friendly and helpful is how I would describe rg computer support, over the last 3 years they have never failed to deliver”.

- J. Linderman, Crusadelabs

“We were impressed with the flexibility, knowledge and professionalism offered by  rg computer support. As part of the ongoing development rg computer support will be responsible for supporting the successful delivery of key IT projects allowing our core business to expand.  rg computer support are a company that takes a real interest in our organisation and work hard to ensure that they deliver focused solutions that we require on time, to specification and within budget”.

- IT Systems Manager, One Way Systems

“Thank you for your help with the Job Fair. I really appreciate your flexibility with all our last minute changes. You and your staff were exceptionally professional and accommodating.”

- P. Brown, Meiter Recruitment

"The service and knowledge from Alex Hazlewood is exceptionally good.
He completed two jobs for me at short notice, which were:
1. Setting up automatic offsite back up of all three computers in my office.
2. Fixing a Sage ACT network problem.
It was completed in a timely manner and with excellent communication skills; a refreshingly straight approach much lacking in the IT services industry. With Alex Hazlewood I know that it will take one visit. Also he has a remote facility to fix problems from his office, and this must contribute to, in my opinion, the very good value. I would recommend in a heartbeat Alex Hazlewood and his company RG Computer Services."

- Oliver Margry, Managing Director, OJM Travel/Himalayan Footsteps