Google has entered the video conferencing market fight with the likes of Zoom and Facebook Messenger as it announces that its ‘Google Meet’ premium video conferencing service will soon be free for everyone.

Google Meet

Google Meet is a video conferencing service that, until now, has only been paid-for as part of G Suite, Google’s collaboration and productivity solution for businesses, organisations, and schools.

Google says that Meet will be now available free to anyone on the web at meet.google.com and via mobile apps for iOS or Android (Meet apps can be found in the Apple App Store and Google Play Store). It is also possible to join Meet for free via Google Calendar.

100 Million+ Daily Meeting Participants

Google reports that, since January, Meet’s peak daily usage has grown by 30x and, as of April, Meet has been hosting 3 billion minutes of video meetings and adding approximately 3 million new users every day. Google also says that, as of last week, Meet’s daily meeting participants surpassed 100 million. A reported 6 million companies and organisations now use G Suite.

Limit

Even though Google will soon be offering Meet for free, meetings will be limited to 60 minutes for the free product after 30 September.

What’s Free

The services that businesses and organisations can expect to get for free with Meet include free access to Meet’s advanced features (for G Suite customers) including the ability to live stream for up to 100,000 viewers within a domain, free additional Meet licenses for existing G Suite customers and free G Suite Essentials for enterprise customers.

Not Immediately

Businesses and organisations may have to wait a week or two to get free access to Meet as it will be rolled out gradually from next week.

Compared To Zoom

Although using Meet may be a little more demanding than simply clicking on a link (as with Zoom), Google is keen to point out that Meet users have the benefits of advanced security.

What Does This Mean For Your Business?

The current global need for people to work remotely and yet collaborate effectively has led to fierce competition among tech companies looking to gain large numbers of new users e.g. Zoom, Facebook Messenger (now offering a desktop app), and Microsoft wanting to release a consumer edition of Teams.  Google is the next to throw its hat into the ring and is in a good position to do so with a free version of an already popular premium service. Tech companies realise that if they can lead the remote, collaborative working race now they can gain large numbers of new users, many of whom may become loyal and committed to their platforms and could be monetised later. For businesses and other users, there is now a great deal of choice between the options available for free remote and collaborative working platforms and services, and those which are easiest, add the most value, are most effective and secure and are most compatible with existing resources and practices are likely to be favoured going forward.

Technology is playing an important role in fighting the COVID-19 pandemic with adapted facial recognition cameras and super-computers now joining the battle to help beat the virus.

Adapted Facial Recognition

Facial recognition camera systems have been trialled and deployed in many different locations in the UK which famously include the 2016 and 2017 Notting Hill Carnivals, the Champions League final day June 2017 in Cardiff,  the Kings Cross Estate in 2019 and in a deliberately “overt” trial of live facial recognition technology by the Metropolitan Police in the centre of Romford, London, in January 2019.  Although it would be hard to deny that facial recognition technology (FRT) could prove to be a very valuable tool in the fight against crime, issues around its accuracy, bias and privacy have led to criticism in the UK from the Information Commissioner about some of the ways it has been used, while (in January) the European Commission was considering a ban on the use of facial recognition in public spaces for up to five years while new regulations for its use were put in place.

However, one way that some facial recognition systems have been adapted to help in the fight against COVID-19 include the incorporation of temperature screening.

Thermographic Temperature-Screening

In the early news reports of the initial spread of COVID-19 in China, news reports focused on how thermographic, temperature-screening cameras backed up by AI could be used to pick out people from crowds who displayed a key symptom, notably a raised temperature.

These systems are also likely to play a role in our post-lockdown, pre-vaccine world as one of many tools, systems, and procedures to improve safety as countries try to re-start their economies on the long road back.

In the UK – Facial Recognition Combined With ‘Fever Detection System’

In the UK, an AI-powered facial recognition system at Bristol Airport is reported to have been adapted to incorporate a ‘fever detection system’, developed by British technology company SCC. This means that the existing FRT system has been augmented with thermographic cameras that can quickly spot people, even in large moving groups (as would normally happen in airports) who have the kind of raised temperatures associated with COVID-19.

In Russia – Facial Recognition Combined With Digital Passes on Phones

It has also been reported that, as far back as March, officials in Moscow have been using the city’s network of tens of thousands of security cameras, which can offer instant, real-time facial recognition of citizens in combination with digital passes on mobile phones. It has been reported that the sheer number of cameras in Moscow, which can also be used to measure social distancing and detect crowds, coupled with the sophisticated FRT at the back-end is enough to ensure that those who are supposed to be in isolation can be detected even if they come outside their front door for a few seconds.  Moscow’s facial recognition system is also reported to be able to identify a person correctly, even if they are wearing a face mask.

Supercomputers

One of the great advantages of supercomputers is that they can carry out staggering numbers of calculations per second, thereby being able to solve complicated problems in a mere fraction of the time that it would take other computers to do the same thing.  Supercomputers are, therefore, now being used in the fight against coronavirus. For example:

– Scientists at the University of Texas at Austin’s Texas Advanced Computing Centre (TACC) in the U.S. are using a Frontera supercomputer and a huge computer model of the coronavirus to help researchers design new drugs and vaccines.

– University College London (UCL) researchers, as part of a consortium of over a hundred researchers from across the US and Europe, are using some of the world’s most powerful supercomputers (including the biggest one in Europe and the most powerful one in the world) to study the COVID-19 virus and thereby help develop effective treatments and, hopefully, a vaccine.  The researchers have been using the Summit at Oak Ridge National Lab, USA (1st) and SuperMUC-NG at GCS@LRZ, Germany (9th)  supercomputers to quickly search through existing libraries of compounds that could be used to attach themselves to the surface of the novel coronavirus.

– In the U.S. the COVID-19 High-Performance Computing (HPC) Consortium, a combined effort by private-public organisations, the White House Office of Science and Technology Policy, U.S. government departments and IBM are bringing together federal government, industry, and academics who are offering free computing time and resources on their supercomputers to help to understand and beat the coronavirus.

Looking Ahead

Facial recognition cameras used by police and government agencies have been the focus of some bad press and questions over a variety of issues, but the arrival of the pandemic has turned many things on their heads. The fact is that there are existing facial recognition camera systems which, when combined with other technologies, could help to stop the spread of a potentially deadly disease.

With vaccines normally taking years to develop, and with the pandemic being a serious, shared global threat, it makes sense that the world’s most powerful computing resources should be (and are being) deployed to speed up the process of understanding the virus and of quickly sorting through existing data and knowledge that could help.

After the Competition and Markets Authority’s (CMA) worries last May, the CMA has now announced that Amazon can invest in food distribution company Deliveroo.

Last May

Last May, Amazon was a leading investor in a funding round of $575 million for UK-based food delivery company Deliveroo. At the time (17th May), Deliveroo’s founder and CEO, Will Shu, said of the $575M Series G preferred shares funding from Amazon and existing investors T. Rowe Price, Fidelity Management and Research Company, and Greenoaks, “This new investment will help Deliveroo to grow and to offer customers even more choice, tailored to their personal tastes, offer restaurants greater opportunities to grow and expand their businesses, and to create more flexible, well-paid work for riders.”

Amazon Restaurants

Amazon had previously operated its own ‘Amazon Restaurants’ food delivery service in London, but this was closed in December 2018 following strong competition from Deliveroo, Uber Eats, Just Eat, among and others. It was also reported that Amazon had previously tried two times to buy Deliveroo outright.

CMA Concerns

The Competition and Markets Authority’s (CMA), however, had concerns that the investment by Amazon in Deliveroo would be bad for competition and had launched its own investigation. The two main concerns expressed by the CMA were that:

– There were only a small number of companies that acted as the middleman between restaurants and customers and the Amazon/Deliveroo deal could have damaged competition in online restaurant food delivery by discouraging Amazon from re-entering the market in the UK i.e. re-entry by Amazon would have significantly increased competition in online restaurant food delivery in the UK.

– The CMA was concerned that the deal could have damaged competition in the emerging market for online convenience grocery delivery, where the 2 companies already had established market-leading positions.

COVID-19 Change

In the light of what the CMA says has been “a deterioration in Deliveroo’s financial position as a result of coronavirus (COVID-19)”, the CMA has now put aside its original concerns and provisionally cleared Amazon’s investment in Deliveroo. There will, however, be a three-week consultation period and a final decision will not be made until 11th June after all relevant feedback about the investment has been gathered (all submissions will need to be made by Monday 11th May 2020).

The CMA appears to have concluded that only Amazon would be able to provide the kind of funding that Deliveroo needs to meet its financial commitments in the extraordinary global circumstances caused by the pandemic.

Stuart McIntosh, Chair of the CMA’s independent inquiry group, said of that “some customers are cut off from online food delivery altogether, with others facing higher prices or a reduction in service quality. Faced with that stark outcome, we feel the best course of action is to provisionally clear Amazon’s investment in Deliveroo.”

What Does This Mean For Your Business?

For Deliveroo this is, of course, a great outcome at a crucial moment. The outcome also shows how the pandemic has had a dramatic effect on all aspects of business, including the decisions made regulators against a changed backdrop. The decision may also, as the CMA pointed out, be good news for customers, particularly those who are more “cut off” from their normal food supplies.

This decision is unlikely to be welcomed, however, by competitors such as Uber and Just Eat who saw-off Amazon’s move into the food delivery market in London last time.

Google is reported to have been blocking 100 million phishing emails per day and 18 million email scams relating specifically to coronavirus.

Millions of Scams and Spam Messages Daily

On its Cloud blog on 16th April, Google reported that Gmail blocks more than 100 million phishing emails each day and over the previous week, it had blocked 8 million daily malware and phishing emails related to COVID-19. Google reports that this was in addition to more than 240 million COVID-related daily spam messages.

Types of Scams

Google reports that the types of scam and phishing emails that it had seen and blocked have been using fear and financial incentives to create urgency in order to prompt users to respond. Examples include:

– Impersonating authoritative government organisations e.g. the World Health Organization (WHO) in order to solicit fraudulent donations or distribute malware. In order to achieve this, scammers were reported to be using downloadable files that can install backdoors.

– Phishing attempts targeted at employees operating in a work-from-home setting asking them to complete a form needed for payroll.

– Phishing attempts, imitating government institutions and targeted at small businesses asking them to click on links related to receiving government stimulus packages.

Proactive Monitoring

Google reports that it has put proactive monitoring in place for COVID-19-related malware and phishing across its systems and workflows and that when threats are identified, they are added to its Safe Browsing API to protect users in Chrome, Gmail, and other integrated Google products.

Not New

As Google acknowledges, many of the current threats are not new but are existing malware campaigns that have just been updated to exploit the heightened attention on COVID-19. Last month, for example, reports of phishing emails included:

– An email purporting (as reported by Proofpoint) to be from a doctor offering details of a vaccine cure that’s been kept secret by the Chinese and UK governments.  Clicking on the link promises access to the vaccine cure details.

– Workplace policy emails that target employees in a specific company/organisation and encourage them to click on a link that will take them to their company’s Disease Management Policy.  Clicking on the link will, in fact, download malicious software that can provide a way into the company network.

– As reported by Mimecast, using the promise of a tax refund for coronavirus, directing the target to click on a link to input all their financial and tax information and with the lure of gaining access to (bogus) funds.

– Asking for donations for a fake campaign to fund the fast development of a COVID-19 vaccine.  In this scam, the victim is directed to a bitcoin payment page.

– An email purporting (again, as reported by Proofpoint) to be from the World Health Organization (WHO) that offers a fake document with information about preventing the spread of coronavirus, where clicking on the link actually leads to the downloading of keylogging software (criminals can track your keystrokes to uncover passwords).

– Emails that exploit feelings of panic, such as an email that claims that COVID-19 has become airborne and asks the target to click on a link to a fake Microsoft login page.

Protecting Yourself Against Phishing Attacks

You can protect yourself and your business from phishing emails and others scams by doing the following:

– Keeping your anti-virus software up to date as well as your patching and other software updates e.g. your OS updates.

– Making sure that all staff and employees are given training and/or are made aware of phishing email threats and that they know the procedure for dealing with emails that appear to be suspicious and/or relate to releasing funds/payments, even if they appear to be from someone in the same company.

– Being on the lookout for online requests for personal and financial information e.g. from government agencies, are very unlikely to be sent by email from legitimate sources.

– Looking out for emails with generic greetings, mistakes in spelling and grammar, and/or heavy emotional appeals that urge you to act immediately, as these are all signs of scam and phishing emails.

– Checking the email address by hovering your mouse (without clicking) over the link in the email. This can quickly reveal if the email is genuine.

Google also recommends that its users could benefit from completing a Google ‘Security Check-up’, and that is G Suite Enterprise and G Suite Enterprise for Education users choose to enable Google’s security sandbox.

What Does This Mean For Your Business?

Since the beginning of the COVID-19 outbreak and the subsequent need for businesses and organisations to have their employees work from home, cybercriminals have seen the whole situation as a big opportunity to exploit the uncertainty, heightened emotions, and physical division of workforces.

Now more than ever, therefore, we should all exercise caution when we receive emails from unknown or unusual sources and remember that government agencies and financial institutions don’t send out emails asking for personal and financial information and that any requests for funds or other even slightly unusual requests that appear to come from within the company need to be checked for authenticity.

Companies need to alert employees, many of whom may soon be working from home (if not already) and may have a reduced ability to quickly ask the boss or manager about certain emails, to the threat of phishing emails with a COVID-19 theme and to the threat of social engineering attacks that could take advantage of a physically divided and reduced workforce.

Education Secretary, Gavin Williamson, has announced that the UK’s Department for Education will be providing disadvantaged children across England with a supply of laptops and tablets to help them study at home during the coronavirus outbreak.

Those In The Most Vital Stages of Education

The government says that the devices are intended for children in the most vital stages of their education (15-year-olds), for those who receive support from a social worker, and for care leavers.

Mr Williamson says “By providing young people with these laptops and tablets and enabling schools to access high-quality support, we will enable all children to continue learning now and in the years to come. We hope this support will take some of the pressure off both parents and schools by providing more materials for them to use.”

Also 4G Routers

The government has also announced that it will be providing 4G routers to disadvantaged secondary school pupils and care leavers where their families do not already have mobile or broadband internet in the household.

Oak National Academy Too

The UK government has also announced that it will be backing the funding of the Oak National Academy, a new enterprise created by 40 teachers from some of the leading schools across England. The new online Academy will be providing 180 video lessons each week, across a range of subjects, for every year group from Reception through to Year 10.

Other Tech Resources and Online Lessons

At the end of March, the Academies Enterprise Trust (AET) announced that it would be spending £2 million on 9,000 Chromebook laptops to help pupils in receipt of free school meals or with an education health and care plan (EHCP) to access its programme of digital learning.

Also, the BBC has announced that it will be launching a range of educational resources online and on TV.

UK non-profit ‘Brilliant Club’, which works with 800 schools and colleges across the UK to increase the number of pupils from underrepresented backgrounds progressing to highly selective universities, has also released a series of online resources, free of charge, which are suitable for pupils aged 10-18.

What Does This Mean For Your Business?

Education directly benefits business and the economy so at a time when it is unclear when children will be able to return to school, having the resources, help, funding and infrastructure to enable online, remote learning is important for the future of young people and for the UK.  It should be recognised, however, that challenges such as wealth gaps in education and exclusions like a lack of devices, the affordability of internet contracts and how a young person’s broadband status could affect their ability to keep up with learning do exist.  It is, therefore, good news that the government has recognised this and is providing some practical help at a time that is particularly important in educational terms.