Some words of thanks from our customers

“Quick response, friendly, flexible, professional and accommodating”
Keeping our clients happy is what we are all about, here are a few of the things that have been said about us…

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“Speaking Lives has been using Alex’s IT Support Services for three years now and I wouldn’t hesitate to recommend Really Good Computer Services. They provide my business computer and e-mail backup, Cloud Management, purchasign advice and, in particular, a telephone/online Help Desk team.

I really value the 2 annual visits to help me iron out the numerous wee things that are so frustrating – especially with better understanding how to maximise use of the Cloud and Outlook – the things that enable me to carry out day to day tasks. Alex often has tips for programmes to save time by doing things more efficiently and free options to save me money.

It is always a pleasure to speak to the Help Desk team and, when they are working remotely on my IT problems, I knwo they will do their best to resolve them and if one of them can’t – “they know a man who can!” I feel calmer just knowign help is at hand.

Thankyou Alex for your professionalism and expertise – I will tell everyone

 

Anne Reid

Director, Speaking Lives

Alex

When my laptop decided to die and I needed help to recover data and set up my new laptop I realised that I had neither the skills, energy, or patience to keep solving each new IT roblem.

I gave you a call and you said just to drop off the laptop. So I dropped off both my laptop and my problem. This allowed me to get on with what I am supposed to be doing and delegate my IT problems to someone else.

The data was recovered and my new laptop was set up. All very painless.

I have no problem with recommending you to any business associates, friends or relatives in the future.”

Alistair Summers

Director, How2 Business Coaching & Consultancy

“Dear Alex,
I would just like to thank you for saving me in my time of need.  As I use my laptop for almost everything I do for my work I would say it’s probably the most important item I need and when the hard drive had given up on me then it stops everything I can do.
For every moment my laptop is down I am unable to generate quotes, submit mortgage applications for clients and more importantly it stops me claiming commission I am due.  If I don’t get paid then my family don’t eat.
Luckily you and your company were on hand.  You told me to bring the laptop along right away and return with a couple of hours.  This I did!

“The laptop was as good as new with a brand new hard drive and up to date operating system which was superior to the existing one I was using.  Thus helping me get on with what I am best at.
I would absolutely never hesitate to recommend you and your company and can’t thank you enough for getting me back on track in such a timely fashion.”

Ross Stisi

Director, Clear Mortgage Solutions (UK)

“We had a problem last week that Kayleigh resolved for us.
We have a Records Management programme that we run in Edinburgh. The programme itself is great but the only problem we have is when anything goes wrong with it. We have to contact the States, this is fine but we can’t call them until 3pm. The issue I had last week was it was the end of the month and the end of the Financial year, without Total Recall I couldn’t do any of our figures so this was a huge problem for us.

This happened with our previous It company and they refused to help based on the fact it wasn’t them that installed it so I was a bit hesitant to call you guys. I shouldn’t have been as Kayleigh was really helpful and got on to the problem straight away, even though she had never seen the system before, she got the info I required so I could send it away to be analysed. Once this was done the Total Recall people sent me back a list of instructions that was in another language as far as we were concerned but Kayleigh got straight on it and resolved the situation for us. If it wasn’t for Kayleigh I can’t tell you the hassle it would have caused us, it really was that critical.

You guys were already doing a great job (everyone that has dealt with you from Flexistore has positive things to say) but last week took you to a new level.

I must admit the Directors were a little hesitant at the start as they didn’t want to leave our previous company but to say they are delighted with you guys is an understatement.
Thanks again for all your support.”

Tommy Wilson

Branch Manager, flexiSTORE Ltd

“Wildcat and Really Good Computer Services have worked together on a number of projects. I have always found RGCS to be professional, highly competent and responsive, and in addition they are good at finding novel, creative ways to tackle clients’ problems. really good computer services also provide Wildcat with support for our own infrastructure, and at a very reasonable cost. Alex and his team don’t speak “geek” – they can discuss issues with non-computer professionals in a no-nonsense non-techie way and help them to make decisions regarding the technology in their businesses. RG Computer Services – is Really Good!”

Catriona Cripps

Owner, Wildcat Solutions

“We have worked with Alex at really good computer services for about 3 years and during that time Alex has come up trumps on many occasions when we have had any website hosting and technical issues. Alex’s help was also invaluable when we moved offices and needed quick and efficient set up and support. We would thoroughly recommend Alex and his company to anyone seeking top notch IT support and service.”

John Elsmore

Director, Boxes and Bubbles

“Dear Alex,
I called you after 5pm because I had an emergency situation. A drive with important information was faulty.

With your advice and experience, you heard and understood my despair and you proposed me to bring the USB disk and my computer the next morning to your office.

I thank you so much because you resolved this main issue for my business, you saved me spending hours and hours to try look for and recreate lost information.

You and your team were reassuring because you used a language that I could understand, we all cannot be IT people.  You were very supportive and kept me updated until I recover my devices that you kept only 24 hours.

I would like to thank you for the efficient and excellent service that I received from you and your company at a fair price.  You were very professional and I would have great confidence in recommending you and using your services again in the future.”

Catherine Hamonic

Director, Haven Found Property Management Services

“Just a quick note to say a big thank you to you and your team for the new laptop. The laptop is great (I wouldn’t expect anything less from rgcs…) and is a breath of fresh air compared to the previous ‘brick’. However what I was really impressed by was the effort that your team went to to make sure that the new laptop was working just right for me – in this regard, special mention to Kayleigh for her patience in the face of client ignorance.

Ben Jones

Director, Furniture Medic

“In addition to my business IT needs, really good computer services have been looking after my personal and my family’s IT needs for less than a year. I can say that my family is particularly happy with the way you have resolved both small and major issues they have encountered. On a business level, I am equally happy and satisfied that any IT challenges I have had have been dealt with promptly, politely, and efficiently by you and your team. Most importantly, your service has prevented disruption to my business. I would have no hesitation in recommending you to any of my business or personal contacts – and, in fact, I do.

Douglas Grieve

Manager, Openwork Limited

“Dear David I thought it was appropriate to write to you personally to thank you for your continued support and guidance SMW Facilities Limited PC requirements.

From issues of late, with our external broadband provider, router and server that disabled our e-mails service and would have been down for weeks; you temporary resolved the issue with hours to allow us to receive e-mails and then advised, supported and led SMW Facilities through the best options long term to ensure the aforementioned issues do not occur again.

I know we are not the easy of clients to support as we are on your door step and being non technically minded; call into your offices for the simplest of issues; however, you have support the questions and queries of the directors and managers with a professional yet personal touch that is second to none.

After receiving such a high standard of service and support for such a key area to any business I would have no hesitation in recommending your service to client’s, family and friends in the futute; thank you once again for your support.”

Steven McRobb

Managing Director, SMW Services

“Alex, I just wanted to write and say thank you for setting up my new company network. You and your team made the changeover effortless for a less than technically minded business consultant. In my business it is crucial for me to have working technology and the fact that you were able to turn this piece of work round in a couple of hours made it seamless for us and our clients. I have recommended you and your company before and will continue to do so in the future. Thank you once again.”

Jane Quinn

Director, MiWorld

“Really Good Computer Services “does what it says on the tin”. They provide really, really good computer services. In fact, almost legendary! Alex and his team have helped me on a few occasions with a number of hardware and software issues. On each occasion they fixed it very quickly and efficiently. The service was excellent value for money and their communication throughout was…really good. I commend them on the really good service they provide and recommend them to you.”

Gregor McMeechan

Director, Melany Mortgage Solutions

“We were impressed with the flexibility, knowledge and professionalism offered by  rg computer support. As part of the ongoing development rg computer support will be responsible for supporting the successful delivery of key IT projects allowing our core business to expand.  rg computer support are a company that takes a real interest in our organisation and work hard to ensure that they deliver focused solutions that we require on time, to specification and within budget.”

Derek Jones

IT Systems Manager, One Way Systems

The service and knowledge from Alex Hazlewood is exceptionally good.

He completed two jobs for me at short notice, which were:
1. Setting up automatic offsite back up of all three computers in my office.
2. Fixing a Sage ACT network problem.
It was completed in a timely manner and with excellent communication skills; a refreshingly straight approach much lacking in the IT services industry. With Alex Hazlewood I know that it will take one visit. Also he has a remote facility to fix problems from his office, and this must contribute to, in my opinion, the very good value. I would recommend in a heartbeat Alex Hazlewood and his company RG Computer Services.”

Oliver Margry

Managing Director, OJM Travel/Himalayan Footsteps

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