Support Contracts

Tailored to your needs, our support contracts cover hardware, software, server, desktop user and networking. The cost of our support contracts are very competitive and come in various sizes to meet all needs.
For a competitive quote please call us on 0131 510 0360

Tailored to your needs, our support contracts cover hardware, software, server, desktop user and networking.

really good computer services support contracts provide you with Telephone Support and Remote Access between 08:30 and 18:00 Monday to Friday (with the exception of Bank and other public holidays) so that we can quickly diagnose faults in your hardware and software.

Our Help Desk will log your call and give you a unique reference number to use throughout the life-cycle of the fault, ensuring a streamlined service from initial reporting to resolution.

In addition:

  • You can extend that cover to our out of hours service if required at an additional cost.
  • Where faults cannot be resolved by phone or remote access, we can provide on-site support as and when required outwith the contract.

Our efficient two-tier system works as follows:

First Line Support is provided by the Help Desk which:

  • Logs all calls and assigns a unique reference number to each one
  • Assigns a priority to each call based on the category of the fault
  • Offers professional solutions & friendly advice within a 15 min window
  • Proactively manages the response and resolution of calls
  • Keeps the client informed regarding the status of outstanding calls
  • Produces a report showing the call details, including resolution time

Second Line Support is provided by our in-house technical staff who:

 

  • Receive calls referred by the Help Desk requiring their expertise
  • Respond to the fault within the allotted time for the category of fault
  • Involve third-party technical staff in the resolution of the fault when appropriate
  • Keep the Help Desk fully informed on the status of the fault

Maintaining Security on Employee Exit

When employees leave (or are asked to leave) or retire from businesses and organisations, those entities still have a legal responsibility to ensure that security levels are maintained with regards to data security. Laws For Data The General Data Protection Regulation...

Research Indicates Zoom Is Being Targeted By Cybercriminals

With many people working from home due to coronavirus, research by Check Point indicates that cyber-criminals may be targeting the video conferencing app ‘Zoom’. Domains Cybersecurity company ‘Check Point’ reports witnessing a major increase in new domain...

Google Warns Against Disabling Websites During Lockdown

Google has warned businesses that are tempted to disable or temporarily close their online business website during the coronavirus outbreak not to do so, as this could have a lasting, detrimental effect on its (SEO) search engine  rankings. Why Disable or Close Down...

Data Caps Removed During Pandemic

The UK government has announced that the UK’s big ISP’s are removing caps on data for fixed-line broadband during the coronavirus pandemic. Fixed-Line Broadband The joint announcement by the companies, government and Ofcom will affect fixed-line broadband packages,...

Tech Tip – Taking Care of Your Laptop

Here are some tips for keeping your laptop battery in good condition and the screen nice and clean: The Battery - Avoid using the laptop in very hot places and avoid causing the laptop to overheat, as this can drain more power from the battery. - Avoid draining the...