Support Contracts

Tailored to your needs, our support contracts cover hardware, software, server, desktop user and networking. The cost of our support contracts are very competitive and come in various sizes to meet all needs.
For a competitive quote please call us on 0131 510 0360

Tailored to your needs, our support contracts cover hardware, software, server, desktop user and networking.

really good computer services support contracts provide you with Telephone Support and Remote Access between 08:30 and 18:00 Monday to Friday (with the exception of Bank and other public holidays) so that we can quickly diagnose faults in your hardware and software.

Our Help Desk will log your call and give you a unique reference number to use throughout the life-cycle of the fault, ensuring a streamlined service from initial reporting to resolution.

In addition:

  • You can extend that cover to our out of hours service if required at an additional cost.
  • Where faults cannot be resolved by phone or remote access, we can provide on-site support as and when required outwith the contract.

Our efficient two-tier system works as follows:

First Line Support is provided by the Help Desk which:

  • Logs all calls and assigns a unique reference number to each one
  • Assigns a priority to each call based on the category of the fault
  • Offers professional solutions & friendly advice within a 15 min window
  • Proactively manages the response and resolution of calls
  • Keeps the client informed regarding the status of outstanding calls
  • Produces a report showing the call details, including resolution time

Second Line Support is provided by our in-house technical staff who:

 

  • Receive calls referred by the Help Desk requiring their expertise
  • Respond to the fault within the allotted time for the category of fault
  • Involve third-party technical staff in the resolution of the fault when appropriate
  • Keep the Help Desk fully informed on the status of the fault

Handy Location Tracker

A peanut-shaped, hand-held, smart, long-range tracking device called LynQ has been launched that can tell you how far and in what direction your friends are, all without the need for a data connection, and without monthly fees. Why? As well as being used for outdoor...

Less Shop Visits Due To Digital. But More Spending.

British Retail Consortium (BRC) figures show that footfall in retail stores fell by 3.3% in April 2018 compared to last year, marking a further shift in consumer behaviour towards digital adoption. Two Consecutive Months The drop in footfall numbers for April was the...

Efail – Encryption Flaw

A German newspaper has released details of a security vulnerability, discovered by researchers at Munster University of Applied Sciences, in PGP (Pretty Good Privacy) data encryption. What Is PGP? PGP (Pretty Good Privacy) is an encryption program that is used for...

Police Face Recognition Software Flawed

Following an investigation by campaign group Big Brother Watch, the UK’s information Information Commissioner, Elizabeth Denham, has said that the Police could face legal action if concerns over accuracy and privacy with facial recognition systems are not addressed....

AI Drones : Smaller and Smarter

Researchers from ETH Zurich, Switzerland and the University of Bologna have built the smallest completely autonomous quadrotor nano-drone that uses AI to fly itself, and doesn’t need human guidance. Neural Network The technology at the heart of the Crazyflie 2.0 Nano...