Support Contracts

Tailored to your needs, our support contracts cover hardware, software, server, desktop user and networking. The cost of our support contracts are very competitive and come in various sizes to meet all needs. For a competitive quote please call us on 0131 510 0360

Tailored to your needs, our support contracts cover hardware, software, server, desktop user and networking.

really good computer services support contracts provide you with Telephone Support and Remote Access between 08:30 and 18:00 Monday to Friday (with the exception of Bank and other public holidays) so that we can quickly diagnose faults in your hardware and software.

Our Help Desk will log your call and give you a unique reference number to use throughout the life-cycle of the fault, ensuring a streamlined service from initial reporting to resolution.

In addition:

  • You can extend that cover to our out of hours service if required at an additional cost.
  • Where faults cannot be resolved by phone or remote access, we can provide on-site support as and when required outwith the contract.

Our efficient two-tier system works as follows:

First Line Support is provided by the Help Desk which:

  • Logs all calls and assigns a unique reference number to each one
  • Assigns a priority to each call based on the category of the fault
  • Offers professional solutions & friendly advice within a 15 min window
  • Proactively manages the response and resolution of calls
  • Keeps the client informed regarding the status of outstanding calls
  • Produces a report showing the call details, including resolution time

Second Line Support is provided by our in-house technical staff who:

 

  • Receive calls referred by the Help Desk requiring their expertise
  • Respond to the fault within the allotted time for the category of fault
  • Involve third-party technical staff in the resolution of the fault when appropriate
  • Keep the Help Desk fully informed on the status of the fault

Microsoft Edge Gets Business Upgrade

Billed as “the browser and search engine for business”, Microsoft’s new Chromium-powered version of Edge (and now more serious competitor to Google’s Chrome) is set to be released in January with new business-focused capabilities. Chromium Source Back in...

Moore’s Law’ and Business Innovation Challenged By Slow-Down In Rate of Processing Power Growth

Many tech commentators have noted a stagnation or slow-down period in computing related to ‘Moore’s Law’ being challenged, but has the shrinking of transistors within computer chips really hit a wall and what could drive innovation further? What Is Moore’s...

Google Announces New ‘Teachable Machine 2.0’ No-Code Machine Learning Model Generator

Two years on from its first incarnation, Google has announced the introduction of its ‘Teachable Machine 2.0’, a no-code custom machine learning model generating platform that can be used by anyone and requires no coding experience. First Version Back in 2017,...

$20 Million Fight Highlights Value of Social Media

The popularity and influence of two YouTube celebrities making their boxing event an all-time global Top 20 pay-per-view phenomenon and splittin a $20 million prize is a reminder of the magnifying value of online PR. What Happened? Two of the world’s leading...

Scale of Police Computer Misuse Uncovered

A Freedom of Information (FoI) request made by think tank Parliament Street has revealed that 237 serving officers and members of staff have been disciplined for computer misuse in the last two financial years. Sackings and Resignations The FOI request, which was...