Users in the United States can now ask Google Search to make real-world phone calls for them, gathering service and pricing information from local businesses without speaking to anyone themselves.
AI Used in Local Enquiries
Google has rolled out a new AI-powered calling feature within Search that allows users to collect information from businesses such as pet groomers, garages, and dental clinics. Instead of having to make a phone call personally, users can now instruct Google’s AI to handle the enquiry on their behalf.
UK Soon?
The feature is currently available to all Search users in the United States. It’s worth noting here that although Google has not provided a confirmed timeline for the UK launch of this feature, based on the company’s typical rollout strategy for Search and Gemini features, a wider international release often follows within several months of a successful US launch.
How To Use It
Using the new AI-powered agentic calling feature, when someone searches for a service like “dog groomers near me”, a new option appears offering to “Have AI check pricing”. Users are then asked a few follow-up questions, such as what type of pet they have, what service they need, and when they would prefer an appointment. From there, Google’s AI makes the call, gathers information, and returns a summary by email or text.
According to Google, every call begins with a clear announcement that it is an automated system from Google acting on behalf of a user. This is intended to prevent confusion and maintain transparency, especially after earlier versions of the technology were criticised for sounding too human and failing to identify themselves clearly.
How the Technology Works
In terms of the tech behind it, the feature uses a combination of Google’s Gemini model and its existing Duplex technology, which has been used for AI voice calls since 2018. Duplex originally drew attention for its ability to make bookings or ask for opening hours using natural-sounding speech, but was temporarily scaled back due to concerns about transparency and practical usage limits.
However, this new version is more focused and practical, targeting specific types of local businesses and providing structured information directly back to the user. The use of Gemini helps the system handle follow-up questions and summarise results more clearly, while Duplex provides the voice interface that handles the actual phone call.
Google has stated that business owners retain control and can opt out of receiving these calls via their Google Business Profile settings.
Access, Availability, and Cost
The AI calling feature is free to use and is currently being made available to all Search users in the US. However, those subscribed to Google’s AI Pro and AI Ultra plans will benefit from higher usage limits, allowing them to make more AI-driven requests each day.
Google AI Pro is priced at 19.99 US dollars per month. Subscribers gain access not only to enhanced call limits but also to a broader set of advanced AI features across other Google products, including Docs, Gmail, and Search.
There is no confirmed launch date for international availability, but Google has indicated that it plans to expand access globally over time.
Convenient
This feature may appeal most to people who prefer not to make calls themselves. For example, younger users in particular have shown in surveys that they are more likely to avoid phone conversations where possible. For many, the ability to compare availability and pricing from several providers without needing to speak to anyone may be seen as a welcome convenience.
For example, someone looking for car servicing could quickly receive quotes from three nearby garages with minimal effort. The AI not only makes the call but ensures the response is presented clearly and directly.
Mixed Impact For Businesses
For businesses, however, the impact may be more mixed. For example, while the system could generate new leads, it also adds a layer of automation that some business owners may find disruptive or unfamiliar. Staff answering the phone must be prepared to speak with an automated caller and provide information in a way that can be understood and relayed accurately.
Part of a Bigger Transformation in Search
Google’s introduction of AI calling is really part of a wider evolution of Search towards more agentic, action-oriented tools. For example, at the same time as launching this calling feature, the company also announced the rollout of two other significant updates for users on its AI Pro and AI Ultra subscription tiers, i.e. Gemini 2.5 Pro in AI Mode, and a new Deep Search capability designed for complex research tasks.
Gemini 2.5 Pro Comes to AI Mode
AI Mode is Google’s conversational interface in Search that allows users to pose complex or multi-part questions and receive structured answers with helpful links. Until now, it used a version of Gemini based on the 1.5 model. However, with the new rollout, paying subscribers can now switch to Gemini 2.5 Pro, a more advanced model that performs better in coding, mathematics, and advanced reasoning.
Users can select Gemini 2.5 Pro from a drop-down menu within AI Mode. The new model offers clearer logic, better problem-solving abilities, and more precise answers. Google says it is especially helpful for users tackling more technical tasks, such as software development or quantitative research.
Deep Search Adds Multi-Step Research Capabilities
Also new is Deep Search, a feature designed to save users hours of research by allowing the AI to run hundreds of background searches and reason across different sources. The result is a fully cited and structured report that addresses a query in depth.
Google says Deep Search is useful for work-related research, hobbies, academic study, or life decisions such as evaluating mortgages or comparing investment options. Rather than manually visiting multiple websites and comparing answers, users receive a compiled response that includes context, sources, and suggestions.
This feature is currently available to AI Pro and AI Ultra subscribers in the United States who have opted into Google’s AI Mode experiments in Labs. It builds on the trend of shifting from traditional search queries towards more autonomous AI assistance.
Impressive Tools with Practical Considerations
The new agentic features represent a major change in how people interact with information online. Instead of simply retrieving answers, Google’s AI now takes action on the user’s behalf, whether by conducting research or placing real-world phone calls.
However, the effectiveness of these tools will depend on adoption and reliability. If local businesses do not respond well to AI calls, or if the information returned is inconsistent, the user experience could suffer. Similarly, the shift towards subscription-based access raises concerns about accessibility, especially if more functionality becomes limited to paying users.
Even so, the direction is clear. Google is continuing to reshape Search into a more proactive and intelligent assistant, with features that aim to remove friction from both digital and real-world tasks. As the company put it in its announcement, “We’re bringing some of our most cutting-edge AI features to Google AI Pro and AI Ultra subscribers first, and we look forward to continuing to bring advanced capabilities in Search to all our users globally.”
What Does This Mean For Your Business?
Google is clearly moving Search from a place to find answers to a tool that completes tasks. Features like AI-powered calling change how users interact with businesses, removing the need for phone conversations altogether in some cases. If rolled out in the UK, this could directly affect how service providers handle enquiries, especially in sectors like grooming, repairs, and healthcare. Businesses that respond promptly and provide accurate, up-to-date information through their Google listings will be better placed to benefit. Those that fail to do so may find themselves left out of automated selection entirely.
For subscribers, the introduction of Gemini 2.5 Pro and Deep Search adds a new layer of functionality to Search. These tools are designed to deliver more complete, structured answers and reduce the time spent piecing together information manually. That is likely to appeal to professionals, researchers, and anyone dealing with complex decisions. However, the decision to reserve the most powerful features for paying users raises questions about who gets access to high-quality AI support and who does not. It may also increase pressure on non-paying users to upgrade, particularly if the standard tools begin to feel limited by comparison.
As these capabilities continue to expand, they are likely to influence how people expect digital services to behave. For UK businesses, the priority will be staying visible and responsive within this new model. For users, the benefits will depend on how well the tools perform across a range of everyday tasks, and how widely they are made available.