by alex | Mar 4, 2026 | newsletter
New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate investment in chatbots and automated support. What the Research Found The...
by alex | Mar 4, 2026 | newsletter
Instagram says it will begin notifying parents if their teen repeatedly searches for suicide or self-harm-related terms within a short period, adding to its existing content controls as scrutiny of teen digital wellbeing intensifies. How The Alerts Will Work The new...
by alex | Mar 4, 2026 | newsletter
Samsung has unveiled a new display technology on its Galaxy S26 Ultra that allows users to activate a built-in privacy mode on a per-app basis, limiting what can be seen from side angles without the need for stick-on screen filters. How the Privacy Display Works The...
by alex | Mar 4, 2026 | newsletter
ServiceNow claims its new Autonomous Workforce AI is now resolving more than 90 per cent of targeted Level 1 IT help desk tickets inside its own organisation, marking a significant step in the shift from AI assistance to AI execution. Autonomous Workforce and...
by alex | Mar 4, 2026 | newsletter
Cyber security firms have warned that the risk of retaliatory cyber activity has increased following US and Israeli strikes on Iran, with UK organisations urged to heighten vigilance. Sophos has rated the current threat level as “Elevated”, with the highest risk in...
