by alex | Sep 18, 2019 | newsletter
A new global Forrester Consulting study predicts major changes in their service workforce over the next five years, including replacing call centre and customer service centre staff with automated dispatch notification. The Study The “From Grease To Code: What Drives...
by alex | Sep 18, 2019 | newsletter
The acquisition of AI voice recognition start-up Apprente by the McDonalds franchise gives the restaurant chain its own Silicon Valley technology division and promises an automated ordering system for drive-throughs, self-order interfaces and the mobile app. Apprente...
by alex | Sep 18, 2019 | newsletter
Speaking at a recent CloudSec event in London, Trend Micro’s vice-president of security research, Rik Ferguson said that AI cyberattacks operated autonomously are an inevitable threat that security professionals must adapt to tackling. If Leveraged By Cybercriminals...
by alex | Jun 21, 2019 | newsletter
Research from the McKinsey Global Institute shows that UK companies could lose 20% of their cash flow if they are too slow to invest in and adopt Artificial Intelligence (AI) tools. Could Miss Out Even though the report highlighted the UK’s higher than average...
by alex | Jun 21, 2019 | newsletter
Irony and embarrassment are the order of the day as the Information Commissioner’s Office, which is responsible for ensuring GDPR compliance in the websites of businesses and organisations has been forced to admit that its own website is not GDPR compliant. Cookie...
by alex | Jun 21, 2019 | newsletter
Samsung’s recent release of a how-to virus check video coupled with the advice to complete the check “every few weeks” has caused confusion and concern among customers. Video At the heart of Samsung’s virus-checking information release was a 19-second video guide that...
